Customer Satisfaction Soars with TQM Implementation

Customer Satisfaction Soars with TQM Implementation

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Customer Satisfaction Soars with TQM Implementation

Total Quality Management (TQM) is a management philosophy that aims to improve customer satisfaction by focusing on the continuous improvement of processes and products. The implementation of TQM in an organization can lead to a significant increase in customer satisfaction by ensuring that the quality of products and services meets the needs and expectations of customers.

One of the key principles of TQM is customer focus, which means that the organization must continuously strive to understand and meet the needs of its customers. By prioritizing the needs of customers, TQM helps organizations to create products and services that meet their expectations. This leads to increased customer satisfaction, which can result in repeat business and positive word of mouth, ultimately resulting in improved business performance.

Another important aspect of TQM is continuous improvement. TQM encourages organizations to constantly assess and improve their processes and products. This ensures that the quality of products and services remains high and continues to meet the needs of customers. By continuously improving products and processes, organizations can stay ahead of their competition and remain relevant in the market.

TQM also involves the involvement of employees in the improvement process. Employees are encouraged to identify and report any issues or opportunities for improvement in the processes and products. By involving employees in the improvement process, organizations can tap into their creativity and knowledge, and ultimately lead to better solutions and improved customer satisfaction.

The implementation of TQM in an organization can also lead to increased efficiency and reduced costs. By improving processes and reducing waste, organizations can streamline their operations and reduce the time and resources required to produce products and services. This leads to cost savings, which can be passed on to customers in the form of lower prices or improved quality.

In conclusion, TQM is a powerful management philosophy that can lead to significant improvements in customer satisfaction. By focusing on customer needs, continuous improvement, and employee involvement, organizations can create products and services that meet the needs of customers and ultimately result in improved business performance.

RUBRIC
Excellent Quality 95-100%	Introduction 45-41 points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.		Literature Support 91-84  points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.			Methodology 58-53 points Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score 50-85%	40-38 points More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.		83-76  points Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.			52-49  points Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality 0-45%	37-1 points The background and/or significance are missing. No search history information is provided.		75-1 points Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.			48-1 points There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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