PAD 6227 Collection Telephone Pursuit Assignment

PAD 6227 Collection Telephone Pursuit Assignment

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PAD 6227 Collection Telephone Pursuit Assignment

 

Fall 2018

Homework #2

Each problem is worth one-half of the grade for this assignment. Make sure to carefully edit your work.

1. The Department of Revenue wants to add more people to the unit that attempts to collect unpaid taxes through telephone contact. As a budget analyst, what questions would you ask after you receive and review the following request? Be specific, look at the data carefully.

Date: June 19, 2018

PAD 6227 Collection Telephone Pursuit Assignment

Subject: Collection Telephone Pursuit

Currently there are 19 employees working on telephone pursuits on a full-time basis. Each employee can make an average of 25 to 40 phone calls per day. The amount collected by the 19 employees for the past year is $17,858,623. If we could add an automated phone system and increase our staff by 10 full-time employees, we could double the number of phone calls made and increase our collections by 59 percent, or $8,900,000.

2. City Library Performance Measures (2014-2017)

PAD 6227 Collection Telephone Pursuit Assignment

Performance Measures	2014	2015	2016	2017
Materials in collection	43,937	46,464	46,000	55,000
Borrowers registered	35,544	38,089	41,093	43,247
Hours open per week	56	56	56	50
Book budget per capita	$1.05	$1.10	$1.15	$1.40
Library materials circulated	187,481	188,203	188,050	167,365
Patron visits	111,550	110,939	121,167	103,491
Annual customer satisfaction survey- # of respondents	1,500	1,348	1,256	1,243

Please refer to the above table and answer the following questions:

• 2 (a): What does the table tell us about performance of the city’s library?
• 2 (b): In your opinion, what kind of performance information is useful in this table?
• 2 (c): How could these performance measures be used in budget decisions?

PAD 6227 Collection Telephone Pursuit Assignment

RUBRIC
Excellent Quality 95-100%	Introduction 45-41 points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.		Literature Support 91-84  points The background and significance of the problem and a clear statement of the research purpose is provided. The search history is mentioned.			Methodology 58-53 points Content is well-organized with headings for each slide and bulleted lists to group related material as needed. Use of font, color, graphics, effects, etc. to enhance readability and presentation content is excellent. Length requirements of 10 slides/pages or less is met.
Average Score 50-85%	40-38 points More depth/detail for the background and significance is needed, or the research detail is not clear. No search history information is provided.		83-76  points Review of relevant theoretical literature is evident, but there is little integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are included. Summary of information presented is included. Conclusion may not contain a biblical integration.			52-49  points Content is somewhat organized, but no structure is apparent. The use of font, color, graphics, effects, etc. is occasionally detracting to the presentation content. Length requirements may not be met.
Poor Quality 0-45%	37-1 points The background and/or significance are missing. No search history information is provided.		75-1 points Review of relevant theoretical literature is evident, but there is no integration of studies into concepts related to problem. Review is partially focused and organized. Supporting and opposing research are not included in the summary of information presented. Conclusion does not contain a biblical integration.			48-1 points There is no clear or logical organizational structure. No logical sequence is apparent. The use of font, color, graphics, effects etc. is often detracting to the presentation content. Length requirements may not be met
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